• Your Girl Friday

Testimonials


IT Assistance

If you are technologically challenged or simply don't have time "Your Girl Friday" is the solution to your problems - I had a number of items to sell but no time to put them on line. She photographed the items, put the ads on line and followed up with purchases. Great Service! - Clare

Painting, Odd jobs Personal shopping and Cleaning Services

I cannot praise "Your Girl Friday" enough. She was punctual, efficient, helpful, patient with my evolving (ie changing) ideas and a real lift to my flogging spirits (and energies.) She has a very positive approach to challenges and, as well as being a wonderful help was a breath of fresh air. Thank you "Your Girl Friday" - you're wonderful. - Pam

Driving and Personal Shopping Services

Until I found "Your Girl Friday" I was unable to get out and about, as I'm not too good on my pins these days. Now I look forward to our weekly outings in her car, we do shopping, visit the garden centres, go for drives around our beautiful Island. She is very caring, considerate and flexible. Thank you for bringing a little sunshine to my week. - Anne

IT Assistance

Your Girl Friday dealt with my request in a very quick and in a friendly manner. I would thoroughly recommend her. - Irene

Organising and DIY Services

"We have found Ali a boon to our busy home and work life. She has been organised, flexible and came up with lots of helpful suggestions to make our lives easier and less stressful. She is indispensable for sorting out all the niggly projects that end up on the to do pile and that usually never get attended. Nothing is too small or too onerous. We have recommended her to our friends and family." - Lily

Organising Services

"I found Ali to be extremely thorough and organised when she visited me recently. She has great common sense which I found to be refreshing and I know I will ask for her help in the future. I will certainly recommend her to friends" - Fiona

Pricing and T & C


Your initial consultation with Your Girl Friday is free so we can discuss and ascertain your requirements.

Your Girl Friday's rate is £16 per hour.

Your Girl Friday's working hours are 8.00am - 5.30pm - Monday to Friday.

However, I am here to help make your life easier and understand that on occasions services may be required outside of normal office hours. Rates for this service are available on request.

Payments can be made by cash, cheque, or bank transfer.

You will be expected to pay upon completion of a job for all Your Girl Friday's Services, unless previously discussed.

Your Girl Friday reserves the right to charge you for reasonable travel time and mileage expenses at 50 pence per mile. Any telephone calls made on behalf of the client will be charged at £1 per call.


Terms and conditions


These terms and conditions are the terms and conditions upon which Your Girl Friday makes its services available to you and by instructing Your Girl Friday's services, you are accepting these terms and conditions.

Business Name

Your Girl Friday is the leading name of Alison Gell

Services

The services include running errands, household duties, organising, personal administration, personal shopping, Basic IT Assistance and Driving or such other services as shall be agreed from time to time ('the Services'). The Services shall be agreed by you and Your Girl Friday when Your Girl Friday accepts your instruction.

Suppliers

Your Girl Friday will use its reasonable endeavours to ensure that all third parties used by Your Girl Friday ('Suppliers') are reputable offering quality and value to their customers. Your Girl Friday uses all reasonable endeavours to monitor the goods and/or services provided by our Suppliers. You agree that Your Girl Friday is not responsible or liable for the actions, omissions, goods, products or services provided by any Supplier or its employees and/or agents and agree that Your Girl Friday is merely acting as an agent. No guarantees can be given on behalf of any Suppliers. You will be subject to the terms and conditions of any Supplier in connection with the supply to you of any goods or services by any Supplier.

Charges

Your Girl Friday charges are based on Services carried out from Monday to Friday between the hours of 8.00am and 5.30pm. Any Services carried out by Your Girl Friday outside these hours may be charged at a higher rate, which will be previously agreed with you by Your Girl Friday or at Your Girl Fridays' discretion. Your Girl Friday reserves the right to charge you for reasonable travel time and mileage expenses at 50 pence per mile. Any telephone calls made on behalf of the client will be charged at £1 per call. Your Girl Friday reserves the right to increase its charges on thirty days notice to you. In the event Your Girl Friday increases its charges we will notify you in writing by post, fax or email. New charges will be effective 30 days after such notice has been given. The Minimum period for each individual instruction is one hour then will be charged on a half hourly basis (or part thereof) and paid upon completion.

Price and Payment

The price of the Services shall be £15 per hour. You will be expected to pay upon completion of a job for all Your Girl Friday's Services, unless previously discussed. Payments can be made by cash, cheque to Alison Gell No. 2 account and bank transfer to the Alison Gell No. 2 bank account In the event that payment due to Your Girl Friday is not received from you within 28 days of the due date, Your Girl Friday reserves the right to charge interest from the due date until payment is received, before and after any Court Judgment on any balance outstanding calculated at 8% pa calculated on a daily basis. Where Your Girl Friday pays a Supplier on your behalf you will be required to deposit a sum on account and in advance of any Services. Additional amounts outstanding will be due immediately upon receipt of the Supplier's invoice. In these circumstances, you agree that Your Girl Friday is not responsible or liable for the actions, goods, products or services provided by the Supplier or its employees and/or agents and agree that Your Girl Friday is merely acting as an agent.

Cancellation

If you order Your Girl Friday's Services, you may cancel those Services and be entitled to a full refund if you give notice in writing of at least 10 working days prior to commencement of the Service. In cases of cancellation where you have not given the necessary notice, Your Girl Friday reserves the right to charge a cancellation fee of 50% of the Service charge. You may change the commencement date of Your Girl Friday Services without any penalty by giving 5 working days notice in writing. Where Your Girl Friday has already commenced the Services, and you wish to cancel, you will not be entitled to any refund and will be liable for payment for all Services which have been carried out. In the event you cancel goods or services from a Supplier, you are bound by the terms and conditions of the Supplier.

Website & Emails

Your Girl Friday will use reasonable endeavours to ensure that the Your Girl Friday website and email system of Your Girl Friday is accessible at all times, however, there may be times when due to circumstances beyond Your Girl Friday's control, or for maintenance purposes the website and email system are unavailable. In these circumstances you accept that Your Girl Friday will not have any responsibility for any loss, cost, expense or damage which you may suffer as a result. Your Girl Friday will use reasonable precautions to ensure that the Your Girl Friday, email system and documentation which is sent to or accessible by you is free from viruses but Your Girl Friday cannot guarantee that it will be completely free of viruses. Your Girl Friday recommends that you maintain up to date virus protection software on your computer(s). You accept that Your Girl Friday will not be responsible for any loss, cost, expense or damage which you may suffer as a result of a virus received from the Your Girl Friday website, links, email system or electronic documentation. Consumer Protection (Distance Selling) (Amendment) Regulations 2005. Under these Regulations, your normal rights to cancel the Services within seven days of instruction will not apply once performance of the Services has commenced and by instructing us to perform the Services you are agreeing to those Services commencing immediately unless we are specifically instructed otherwise.

Confidentiality & Privacy Policy

Your Girl Friday is committed to protecting your privacy and will handle all information which it receives from you in accordance with the applicable Data Protection legislation. Your privacy is of utmost importance to us. We collect personal information about you when you engage the Services of Your Girl Friday. This will include your name, address, email address and telephone number. We also collect additional information which is necessary for us to provide you with the Service you request, for example credit card information, your preferences or experiences. This information may be considered by some people as sensitive. The reason we ask for this information is because it can help Your Girl Friday in finding suitable Suppliers or managing and interpreting needs and requests on your behalf. This information is never shared with third parties without your prior written consent. We hold details of current and finished requests and we also hold feedback on or from members, Suppliers and requests. We will also remove any personal information from our database at the request of the individual concerned if requested to do so. Requests for access to individual information or removal of information should be made in writing. Your Girl Friday only uses your personal information for the original purposes it was given. Your Girl Friday will not disclose, use, give or sell any personal information to third parties for any purposes other than to our Suppliers and other third parties who need to know in order to deliver Services From time to time we may use your contact details to send you newsletters, advise you of special offers or to let you know about other Services and products we provide. If you do not wish to receive this information you can let us know by email or in writing to our postal address. You will be offered the option to opt out of each communication. By accepting our Terms and Conditions and using the Services of Your Girl Friday, you consent to the collection and use of your personal data by Your Girl Friday for the purposes outlined above and for any other purpose which is reasonably necessary for us to provide proper Services in accordance with our Terms and Conditions.

Complaints Policy

Your Girl Friday will use all reasonable endeavours to respond to complaints received in writing from you in accordance with the following procedure. All complaints must be submitted to Your Girl Friday in writing and sent by post or email within 30 days of the event or action giving rise to the complaint occurring. Complaints will be acknowledged within 2 working days. Your Girl Friday will carry out an investigation and respond to you in writing within 14 working days of acknowledging the complaint outlining the next steps and what action may or may not be taken. If the complaint concerns the conduct, goods or services of a Supplier or other third party, you should write directly to the Supplier and send a copy of the complaint to Your Girl Friday. Your Girl Friday is not responsible for the actions, goods or services provided by Suppliers and their employees, but Your Girl Friday will do its utmost to help resolve issues where possible.

Force majeure

A "force majeure" event means an event beyond the reasonable control of you or Your Girl Friday including without limitation a strike, lock-out, labour dispute, act of God, War, civil commotion, malicious damage, compliance with a law or government order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, terrorist activity and other circumstances affecting the supply of the Services Neither you nor Your Girl Friday shall be responsible to the other for any delay in performance or non performance due to a force majeure event. On occurrence of a force majeure, Your Girl Friday shall inform you in writing that the event has delayed or prevented its performance under these terms and conditions and thereafter shall take action within its power to comply with the terms and conditions as fully and as promptly as reasonably possible.

Insurance

Your Girl Friday has public liability insurance of £1million.

Disclaimer

Your Girl Friday's total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise arising in connection with the performance or contemplated performance of the Services shall be limited to the price paid for the Services.

Rights of Third Parties

These terms and conditions are for the benefit of you and Your Girl Friday and is not intended to benefit, or be enforceable by, anyone else.

Governing Law and Jurisdiction

These terms and conditions shall be governed by, and construed in accordance with the law of the Isle of Man and you and Your Girl Friday irrevocably agree that the courts of the Isle of Man shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms and conditions or its subject matter.